Report on Activities - Operations

Enquiries received during 2001-2002

In the reporting period, the PCPD handled a total of 20,531 enquiry cases. On average, some 75 cases were received per working day. Compared with 21,174 enquiry cases received in 2000-01, this represents a slight drop of 3% in the enquiry caseload. (Figure 1)

Of the 20,531 enquiry cases handled in the period under review, approximately 69% (13,923) were queries related to privacy rights specific to an individual's own situation. A further 20% (4,204) were queries related to the application of the requirements of the PD(P)O. Another 8% related to queries and requests about publications issued by the PCPD. The remaining 3% involved queries concerning the functions of the PCPD. (Figure 2)

In the reporting year, the PCPD handled 18,708 calls on the enquiry hotline (telephone number 2827 2827). Of these, 99% received an immediate response or a callback from PCPD enquiry officers within 2 days.

Written enquiries are received by the PCPD in the form of letters, faxes or e-mail. In the reporting year, a total of 1,687 written enquiries were handled. Of these, 91% received a substantive reply within 28 days. (Figure 3)